Please use this form to request an RA number prior to returning any equipment for repair, replacement, refund or any other reason.
Standard items that have not been used or damaged may be returned within 60 days of receipt for a credit or refund. A 20% restocking charge will be deducted from the refund or credit in most cases. We do not offer refunds or credits on special, custom or made-to-order products, such as infusion kits, peristaltic pump tube sets, special swivels or products with custom modifications.
Customer Service will respond via email with the RA number and return instructions.